TOS

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1. Terms of Service (TOS)

Effective Date: 12th March 2025

1. Introduction Welcome to Prime Weblink (“Company,” “we,” “our,” or “us”). By using our VoIP SaaS services, you agree to these Terms of Service (“TOS”). If you do not agree, do not use our services.

2. Eligibility You must be at least 18 years old and legally capable of entering into a contract to use our services.

3. Services Provided We offer a cloud-based VoIP PBX system, integrating SIP trunking from licensed providers. Our services include call management, IVR, call recording, analytics, and related features.

4. Acceptable Use

  • You may not use our services for fraud, spam, or unlawful activities.
  • VoIP-to-PSTN termination must comply with regulatory requirements.
  • Unauthorized resale or modification of our services is prohibited.

5. Payment & Billing Fees are billed monthly/annually. Late payments may result in suspension or termination.

6. Service Availability & Support We strive for 99.9% uptime. Support is available via email and phone during business hours.

7. Termination We may terminate your account for violations of this TOS.

8. Governing Law This agreement is governed by the laws of India.

2. Privacy Policy

1. Information We Collect

  • Account details (name, email, phone, billing info)
  • Call logs, recordings (if enabled), and user preferences
  • Technical data (IP address, device type, etc.)

2. How We Use Your Information

  • To provide and improve our services
  • To comply with legal requirements
  • For customer support and troubleshooting

3. Data Security & Retention We use encryption and secure storage practices. Data is retained as per legal requirements.

4. Sharing of Data We do not sell personal data. Data may be shared with:

  • Licensed telecom operators for call processing
  • Regulatory authorities if required by law

5. Your Rights You may request data access, corrections, or deletion.

3. Service Level Agreement (SLA)

1. Uptime Guarantee We guarantee 99.9% uptime, excluding scheduled maintenance.

2. Support Response Times

  • Critical Issues: Response within 12 hours
  • General Issues: Response within 48 hours

3. Compensation If uptime falls below 99.9%, service credits may be issued.

4. Fair Usage Policy (FUP)

1. Purpose This policy ensures fair usage of VoIP services and prevents abuse.

2. Usage Limits

  • Unlimited plans are subject to reasonable usage thresholds.
  • Excessive concurrent calls or automated dialing is prohibited.

3. Policy Enforcement If abuse is detected, we may limit or suspend services.

5. Data Protection Policy

1. Compliance We comply with the Indian DPDP Act and global privacy standards.

2. Data Security Measures

  • End-to-end encryption for VoIP data
  • Access controls and multi-factor authentication (MFA)

3. Breach Notification We notify affected users within 72 hours of a security breach.

6. SIP Trunk Usage Agreement

1. Agreement Scope Customers must use SIP trunking only for lawful communication purposes.

2. Prohibited Activities

  • Using SIP trunks for mass telemarketing
  • Attempting to bypass regulatory controls

3. Compliance Requirements Customers agree to comply with TRAI and DoT regulations.

4. Liability We are not responsible for disruptions caused by third-party telecom providers.

By using our services, you agree to these policies. For any questions, contact help@primeweblink.com